![]() In organizations that use asynchronous communication and a flex work model (employees work when/where they’re most productive), the knowledge base empowers them to get information when needed. Regardless of where employees work, they must have access to the information necessary to do their jobs.Ī mobile-friendly and cloud-based knowledge base ensures remote team members can access the company information anytime and anywhere. However, working remotely is much more common now. Before 2020, about 70 percent of professionals worked at home once a week or more. Modern collaboration doesn’t have to occur in the office or at specific hours. With knowledge management software, it’s easier to modify, create, and remove customer solution articles effortlessly. That’s why you must revise the content frequently. If you neglect the content, it’s useless for everyone. Therefore, the information you offer to customers and employees does, too. Services and products are bound to change. The knowledge base ensures that employees focus more on working and less on getting information. Your team doesn’t have to scroll through Slack messages, comb through emails to find an attachment, or chase down experts before they head to lunch. ![]() Having a knowledge base centralizes all of the data in those spaces so everyone can access and search for it. Many employees spend about 20 percent of their time searching for the information they need in repositories, inboxes, and co-workers’ brains. Here are the key advantages of having a knowledge base: Boosts Productivity Though you can find knowledge base examples later in this article, you’re focused on why you should create one and how it benefits everyone. Understanding the knowledge base definition isn’t all you must know. However, it might also have an internal knowledge base for the employees to understand the company policies and learn about work-related tools. For example, appliance companies might maintain maintenance instructions and FAQs in an external knowledge base. Knowledge bases often focus on an internal or external audience and can serve various purposes. However, most are designed by people to use and get information. Some knowledge base types are intended to be used by machines to learn and grow. Then, you use your knowledge management software to manage, create, and deliver it (as the knowledge base) to the readers. Therefore, you apply the knowledge management processes to collect the information. You often need knowledge management software to do that. In a sense, a knowledge base is the end product of organizing and collecting all the information presented in a helpful form. Internal knowledge platform with company pages & records.However, it can also include knowledge management software to present and create that information.Ī knowledge base can include various content forms, such as: “Knowledge base” often refers to the information stored in a system. That way, they don’t have to ask someone for help. Its purpose is to make it easier for others to find answers to their problems. This includes how-to guides, frequently asked questions, their answers, and troubleshooting assistance. The traditional knowledge base definition indicates that this is a published collection of documents and information.
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